We believe the protection of your personal data is a fundamental right. Here, Joanna 9 explains transparently what data we collect, why we collect it, and how we keep it secure.
Joanna 9's Privacy Policy is built on six core principles — each one designed to ensure your data is protected.
Joanna 9 only collects your data with your explicit consent. At the time of registration, you are informed of exactly what data is being collected and why — no hidden processes.
All your data is stored on servers secured with 256-bit SSL encryption. We employ industry-leading security measures to prevent unauthorized access.
Your personal data is never sold or rented to advertisers or third parties. It is used solely where necessary to deliver our services.
You can view, update, or delete your personal information at any time. You have full control over your data.
We always clearly communicate what data is being used and for what purpose. There is no hidden data processing at Joanna 9.
Following account closure, data is retained for a legally required period and then permanently deleted.
Joanna 9 ("We", "we" / "us" or "Platform") places the highest importance on your privacy. This Privacy Policy Explains how we collect, use, store, and protect your personal data.
By using Joanna 9's website, mobile app, or any of our services, you agree to this Privacy Policy. It applies to all users — whether you're a registered member or just browsing.
This policy has been drafted with Bangladeshi users in mind. If you access our services from outside Bangladesh, your local data protection laws may also apply.
In simple terms: Your data is used solely to provide you with our services. We do not profit from your personal information.
Joanna 9 only collects data that is necessary to operate our services. We do not request unnecessary or excessive information.
Full name, date of birth, national ID number or passport number. This information is required for KYC verification.
Email address and mobile number — used for account verification, important notifications, and support.
Mobile banking numbers (Mobile Pay/Nagad/Rocket) and transaction history — used for payment processing and anti-money laundering compliance.
IP address, device type, browser information, and approximate location — used to maintain security and prevent fraud.
Betting history, preferred sports, and bet amounts — collected to improve service quality and monitor responsible gaming.
Joanna 9 uses collected data solely for the purposes listed below — it is never used for anything beyond these:
Please Note: You can unsubscribe from promotional emails at any time. However, important account-related communications will continue to be sent.
Joanna 9 uses the highest industry-standard security technologies to protect your data. Our security system operates across multiple layers:
Your role matters too: Never share your password with anyone. If you notice any suspicious activity, contact us immediately at support@joanna9.bet.
Joanna 9's website uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your experience.
Types of cookies we use:
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working.
As a Joanna 9 user, you have full control over your personal data. Your rights are detailed below:
To find out what information we hold about you, submit a request to our support team. Data will be provided within 30 days.
Contact our support team to correct any inaccurate or outdated information. Providing the relevant documents will ensure a quick update.
After your account is closed, you may request deletion of all data beyond what we are legally required to retain.
You can object to the processing of your data for specific purposes, such as opting out of promotional communications.
You may request your data in a machine-readable format.
If you have concerns about the accuracy of your data, you can request that processing be restricted while a review is in progress.
To exercise any of these rights, email us at support@joanna9.bet. We will respond within 30 days.
Joanna 9 does not store your data indefinitely. Specific retention periods are defined for each type of information:
After the Retention Period: We automatically delete or anonymize your data once it is no longer needed, so you can no longer be individually identified.
Joanna 9 is strictly for users aged 18 and above. We do not knowingly collect data from or provide services to minors.
To Parents and Guardians: If your child has created an account on our online betting platform, please contact us immediately. We will take prompt action.
Joanna 9 may update this Privacy Policy as needed. We will notify you in advance of any significant changes.
The latest version of this policy will always be available on this page. To request a copy of a previous version, please contact our support team.
For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team.
Support@joanna9.bet — For privacy-related requests, use the subject line "Privacy Request". We will respond within 30 days.
Log in to the platform and get instant support via Live Chat — available 24 hours a day, 7 days a week.
For quick answers to common questions, visit our FAQ Page here.
Your privacy is always protected at Joanna 9. Register with confidence and enjoy the best Sports Betting experience in Bangladesh.